Air Force Knowledge Now

Air Force Knowledge Now (AFKN) is a web-based collaborative environment developed by Triune Group for the U.S. Air Force (USAF). From 1999 to 2012, AFKN grew to more than 19,000 Communities of Practice (CoPs) and 400,000 members. In 2004, Air Force CIO John M. Gilligan designated AFKN the Air Force Center of Excellence for Knowledge Management, making it the USAF's only certified and accredited enterprise-wide knowledge management program. By focusing on social, behavioral and cultural aspects of knowledge sharing, AFKN evolved beyond traditional knowledge management systems, which focused on capturing information through technology.

Triune Group has been the prime contractor for the AFKN program since 2004. The USAF extended the AFKN contract through 2015

Guiding principles

Decentralized approach – let your users lead
Ease of use – make it easy and users will come
Strong support structure – a human touch is critical
Reach – access must be anytime anywhere
Validation – users need to trust the system
Rewards – recognition sweetens the deal
Word-of-mouth cultural shift – users will advertise for you

Focus areas

The program has two focus areas:

Collaboration Suite: Provides management and maintenance of the Air Force Knowledge Now application; a web-based platform providing knowledge sharing and collaboration through virtual workspaces (called Communities of Practice) offering Web 2.0 functionality. The AFKN approach has always been technology agnostic and the program has embraced new technologies as they have become available.
Knowledge Management Services: Provides consulting services throughout the Air Force to help organizations design and implement knowledge centric solutions, typically on the Air Force Knowledge Now application. These solutions include a KM Maturity Model, Knowledge Retention and Transfer (KR&T) process, and Knowledge Management Workshops (Taxonomy Development, Implementation, Governance, etc.).

Collaboration suite

Adopting a Communities of Practice (CoPs) architecture, AFKN promotes commitment to working together by building a collective knowledge base around a common vital interest. By going beyond explicit knowledge, which is usually limited to some type of stored information, it reflects the social, behavioral and cultural aspects of knowledge sharing. By focusing on tacit knowledge ("know-how"), true organizational learning occurs, thus creating a more agile and adaptive Air Force.

This web-based collaborative environment allows members of a CoP to use shared information and communications tools to conduct business, manage projects, keep abreast of important group issues, and solve group problems. The capabilities of the AFKN system include:

Capability	Description
Document Management System (DMS)	File sharing relevant to work and special interests. The DMS includes version control, check in/out, multi-level security, auditing, review periods, etc., and supports all file formats (documents, spreadsheets, presentations, graphics, audio, movie files, etc.)
Discussion Forums and Blogs	Threaded discussions. Discussion forums enable users to have meaningful group interaction regarding a specific topic, course of study, idea, project, etc. They also can be used for private messaging, blogging, polling, journal entries, and more. Attachments reside within KN's DMS to leverage all of its features and functionality.
Learning Management System (LMS)	Online eLearning. Each workspace has the capability to host and manage its own SCORM version 1.2 training courses. Users can register and take courses, receive/print certificates, and review transcripts. Workspace administrators can create course frameworks (categories of courses), manage students, run reports, and include feedback/questionnaires.
Wiki	Collaborative, editable web pages. Wikis allow users to create, delete, modify, and lock web pages through an integrated text editor. Each community has its own Wiki with a dedicated search feature, user-defined tagging, and customizable navigation. Wikis can serve as directories, glossaries, and even intranets. The Wiki is also employed to provide robust on-line help.
Action Item Tracking	Assign, update, and track tasks and projects. Users can create and group tasks within projects and provide status updates and history for online review and access. Includes powerful security, parallel tasking, and project management features. Attachments reside within KN's DMS to leverage all of its features and functionality.
Questionnaires	Conduct polls and surveys. Workspace administrators have the ability to use text areas, checkboxes, drop-down lists, and radio buttons to design questionnaires and feedback mechanisms that collect responses from workspace users. Responses can be collected anonymously, if desired, and can also be exported to a spreadsheet for easy analysis and review.
Search and Discovery	AFKN search currently indexes all Knowledge Now content (including people and expertise) and several external sources as well.
Alert notifications	Users can easily subscribe to be notified as content changes within a workspace, a discussion forum, or even down to an individual document. The alert system aggregates changes in all your work spaces into one clickable email.
Other features	Each workspace can also include a Community Calendar, a Mailing List tool, blogs, and many other tools.

Knowledge-management services

Capabilities that support AFKN are:

Comprehensive workshops
Online virtual collaboration and sharing
Robust Document Management
Expertise Locators
Integrated E-learning
Search/Discovery (powered by Vivisimo Velocity, starting in 2009)
Shared Network Folders
Threaded Discussion Forums
Validated practices library

References

Adkins, Randy. "Airmen Tap Into Knowledge Now." AFCEA Signal Connections. 15 May 2008
Brook, Doug. "Triune Software’s Air Force Knowledge Now" Solution wins 2006 Knowledge Management Award". 2006. 19 Nov. 2007
Turnipseed, Cathy. "Transformation-U.S. Department of Defense." Air Force Center Improves Access to Knowledge. 2005. 19 Nov. 2007.
Morrow, Jim. "Air Force Link". Tons of Knowledge Resides in Air Force Web Site. 2003. 19 Nov. 2007
Lesser, Eric L. (2000). Knowledge and Communities. Massachusetts: Butterworth-Heinemann. ISBN 0-7506-7293-5.
English & Baker. (2006) Winning the Knowledge Transfer Race. New York: McGraw-Hill. ISBN 0-07-145794-1.
Davenport, Rex. “Does Knowledge Management Still Matter?” Training and Development Feb. 2005: 18–25.
Myers, Paul S. (1996). Knowledge Management and Organizational Design. Massachusetts: Butterworth-Heinemann. ISBN 0-7506-9749-0
Air Force Knowledge Now (AFKN) Team (2007). Knowledge Centric Operations. Dayton: Triune Group. 1–23
Davenport & Prusak. (2000). Working Knowledge. Massachusetts: Harvard Business School Press; 2Rev Ed edition ISBN 1-57851-301-4